Have a question that you don’t see? Please call or email us!
What should I bring for my dog’s first day? Before your first day of daycare, please complete our online application, and send us your most recent vaccination record by email, also please book your dog in for an evaluation. On your first day of daycare please bring your vaccination record if you haven’t sent it to us and of course, your dog! All our guests must wear a quick-release buckle collar with identification on the collar and we recommend the leash as well. If your dog arrives on a different type of collar, it will be removed and returned to you at the end of the day.
What shots does my dog need? We require your dog to be up-to-date on their Distemper/Parvo combination, Rabies and Bordetella vaccines. We gladly accept titer tests. Negative fecal tests and proof of flea/tick medication is also accepted.
What does my dog do all day? Dogs tend to play in 30-45 minute increments. They wrestle, tug on toys, and romp around, then rest. We have several beds and plenty of staff laps for our guests to take a break with. We also have Goughnuts (available for purchase in our lobby!) for dogs that want to tug or settle into a good chew. Our staff is always with the dogs to provide cuddling and belly rubs to our guests’ content. We also work on obedience skills such as Come, Stay, Leave it, and Wait throughout the day as well.
Where do the dogs go potty? We have our own private, fully fenced potty yard! We take group potty breaks at least every hour and a half throughout the day. We will not ruin your potty training because we are reinforcing potty training all day long. We can even help potty train your puppies!
Do you separate the dogs? Yes. We have two indoor playrooms and another room as well to allow different play groups to run simultaneously. We separate by size and temperament. Most of the time this means smaller dogs are together in one space, and the larger dogs are together in the other. Puppies are also kept separate until they are 5 months of age.
Do you need an appointment for daycare? Yes. Clients with recurring reservations receive first priority for available slots for daycare. If you have a variable schedule, sign up as soon as you know to reserve your space. Calls made the day of will be admitted only if space allows. For the safety of our guests and staff, we cannot accept dogs without an appointment if we are full!
What if I need to leave for work before 8am? We offer early drop off at 7:30am for an additional $5.
What do I do if I can’t make it before closing? We close at 5 PM. If you cannot make it before then call us to let us know. We charge $10 for 15 minutes your dog is left over 5pm
Why can’t I stop by any time to see the place? While we would love to show you around, we are unable to take time away from the dogs to give tours during business hours. We keep the door to the back locked to keep our guests calm and comfortable. Many of our guests, while friendly, find frequent interruptions annoying, or even scary. Please give us a call to schedule a tour after we close (M-F at 5 PM).
You can also check out our Facebook page for daily pictures and videos of the dogs playing.
What do you do for bad behaviors? To maintain happy guests, we utilize redirection or time outs for dogs that are being unruly or displaying inappropriate behaviors. A time out is not punishment, but a break from whatever they were doing. For more information on using time outs effectively you can e-mail us at email@example.com. We have crates available, depending on the situation. Sometimes a mental break is all that is needed and we’ll practice obedience or redirect the behavior onto something more appropriate. Seeing a dog in a crate does not necessarily mean that dog got in trouble, but that he or she more likely needed a break.
What if there is an emergency? Should there be an injury or illness during your dog’s stay, we will do everything in our power to ensure the safety of your dog and our other guests. We will attempt to contact you first, then your emergency contacts. If needed, we will transport your dog to the vet. Unleash the Pawsitive is not responsible for any costs involved.
What is the evaluation process? We have an easy application and evaluation process that all dogs must complete before they come to Unleash the Pawsitive to ensure the safety of all our guest. Our evaluation is like a regular daycare day, so you would not stay, it just allows us to assess your dogs playstyle and behavior.
Why do your require an evaluation? The evaluation process is all about safety. As a dog owner you have to be confident in knowing that your dog will be cared for a comfortable. During this process we’ll address you questions and concerns while making sure that your dog will enjoy his or her day.
My dog has been to another daycare and the dog park do I still need an evaluation? Yes. We want to know as much as possibly about every dog so that we can provide the best care for each guest.
What if my dog doesn’t play well with others? Not all dogs get along, just like people. And not all dogs are suited for daycare. All dogs are evaluated beforehand so that we can assess each dog individually. You will be provided with a report card on how your dog did. If you know your dog does not get along with other dogs prior to our evaluation please let us know.